TM SIM Registration refers to the legal requirement under the SIM Registration Act (Republic Act No. 11934) in the Philippines, which mandates that all TM (a prepaid brand under Globe) SIM cards—whether new or existing—must be registered to a real and verified identity. Through the official Globe/TM SIM registration portal or the GlobeOne app, users enter their mobile number, receive a one-time pin (OTP) for verification, then submit personal details such as name, birthdate, address, nationality, and a valid government ID, usually accompanied by a selfie for facial verification. 

Once submitted, the system crosschecks these documents to confirm identity; if everything matches, the SIM is activated under that person’s name. Failure to register a TM SIM by the deadline may lead to deactivation of services, meaning calls, texts, and data won’t work until registration is completed.

Mandatory Processes Implemented by the Philippine Government

The Philippine government’s mandatory processes are official requirements designed to ensure accountability, security, and equal access to public services. One of the most significant is the Philippine Identification System (PhilSys), established under Republic Act No. 11055, which requires all Filipino citizens and resident aliens to register for a national ID. This ID provides a unique PhilSys Number (PSN) that serves as an official proof of identity across both government and private sectors. The goal is to streamline transactions, reduce red tape, prevent identity fraud, and promote financial inclusion, especially for those without traditional IDs.

Registration involves providing personal details, biometric data (such as fingerprints and photos), and undergoing verification to ensure accuracy and security. Other mandatory processes—like SIM registration and national tax compliance—also reflect the government’s move toward digitalization and transparency, helping build a safer and more efficient administrative system nationwide.

Applies to Both New and Existing TM Subscribers

Under the SIM Registration Act (RA 11934) and its Implementing Rules and Regulations (IRR), all TM SIM cards in the Philippines—whether newly purchased or already active before the law took effect—must be registered with the mobile network provider. New TM users must register their SIMs immediately for them to be activated, while existing users were given a specific deadline (180 days from the law’s effectiveness, with possible extensions) to complete registration or risk automatic deactivation of their SIMs. The law covers all types of TM services—prepaid, postpaid, data-only SIMs, embedded SIMs—so every end-user in TM’s network is included.
 

Why It’s Important

SIM Registration in the Philippines is an important law (RA 11934) because it links every SIM card—new or existing—to a verified identity, which helps authorities trace and prevent crimes carried out via phones, like SMS phishing (smishing), bank fraud, spam texts, and identity theft.It also promotes accountability since people using SIMs can be held responsible for misuse or illegal activity tied to their number. Besides safety, the law helps protect telecom networks and consumers by reducing the volume of spam and scam messages, and makes law enforcement more efficient in investigating digital crimes. 

How SIM Registration Helps Prevent Fraud, Scams, and Identity Theft

SIM registration—mandatory under Republic Act 11934—helps fight fraud, scams, and identity theft by forcing every SIM card to be tied to a verified identity using a government-issued ID, address, and biometric verification. This makes it harder for scammers to use anonymous SIMs to send spam texts, trick people with phishing messages, or commit other cybercrimes, since authorities can trace suspicious activity back to real people. It also warns users to never trust people offering paid registration or asking for personal information through unofficial channels — because giving your ID or data to the wrong person can lead to identity theft or misuse. 

Risk of Deactivation for Unregistered SIMs

Under Republic Act No. 11934 (SIM Registration Act) and its Implementing Rules and Regulations, any SIM—whether new or existing—that remains unregistered after the prescribed deadline will be automatically deactivated, meaning it will no longer be able to send or receive calls, texts, or data services. The IRR also provides a 5-day reactivation window after deactivation during which the user can still register and reactivate the SIM. After that grace period, the SIM is considered permanently “dead,” and it cannot be revived—even by the telco or the user—forcing one to purchase a new SIM and register it afresh. 

Who Needs to Register

Under Republic Act No. 11934 (the SIM Registration Act), every end-user of a SIM card in the Philippines must register—this includes new subscribers before activation and all existing prepaid or postpaid subscribers within 180 days from the law’s effectiveness; otherwise, the SIM may be deactivated. Even businesses and corporate entities using SIMs, as well as foreign nationals residing in the country, are required to comply. Minors can have a SIM registered under their name, but the registration must include consent and ID from a parent or legal guardian.

Applies to All TM Prepaid and Postpaid Subscribers

All TM subscribers—whether on prepaid or postpaid plans—are required to register their SIM cards under the SIM Registration Act (RA 11934). For new subscribers, registration must be completed before the SIM is activated, and for existing users, they are given a set period to comply, or risk deactivation of services if they fail to register. TM explicitly states that both new and existing customers are affected by this requirement, and the registration process is free of charge. 

Registration for Minors (with Parent/Guardian)

Under the Philippine SIM Registration Act (RA 11934) and its Implementing Rules and Regulations, if a minor (someone under 18) wants to use a SIM card, the registration must be done in the name of the minor’s parent or legal guardian, and that parent/guardian must give consent and register the SIM on behalf of the minor. The registration requires submission of a valid ID for the parent/guardian, and the required personal information of the minor (such as name, date of birth, address), and the SIM’s serial number and assigned mobile number. This ensures legal responsibility and proper verification, helping protect minors from unauthorized or unsafe use of SIM services.

Rules for Foreigners & Business Users Under the TM SIM Registration Act

If you’re a foreign national or a business (juridical entity) in the Philippines and you want to register a SIM under RA 11934 (SIM Registration Act), specific rules apply to ensure identity and legal standing. Foreigners are required to present their passport, specify their nationality, provide their Philippine address, and show relevant documents depending on their status: tourists must also show a return or onward ticket, while those with other kinds of visas (e.g. work, study, residence) need visa stamps, employment permits, or Alien Certificate of Registration (ACR) cards.

For businesses, registration requires the company’s name, official address, and proof of legal existence (such as SEC or DTI Certificate of Registration), along with a Board Resolution or Special Power of Attorney naming the authorized signatory who will handle the SIM registration. 

Requirements for SIM Registration

To register your TM SIM under the SIM Registration Act (RA 11934) and its implementing rules, you’ll need to complete an electronic registration form that asks for your full name, date of birth, sex/gender, and current or official address (which may be your home address or where you currently live). You also need to provide one valid, government-issued photo ID (such as passport, driver’s license, PhilID, PRC ID, or SSS/GSIS ID) and submit the ID number and type, plus a selfie (a live photo of yourself) for identity verification. Additionally, you must enter the 10-digit mobile number and the SIM serial number (ICCID) of the SIM you’re registering. ( No fee is charged for registration. 

Valid Government-Issued ID in SIM Registration

For your SIM registration under Republic Act 11934, you must present a valid government-issued ID with a photo, such as a passport, PhilSys (national ID), driver’s license, SSS/GSIS ID, PRC license, voter’s ID, police or NBI clearance, firearms license, OWWA ID, BIR ID, senior citizen card, PWD card, or any other government document with a photograph that can confirm your identity. These IDs help telecom providers verify your name, date of birth, and address to ensure that the SIM is correctly linked to a real and unique person.

Personal Information Required: Full Name, Date of Birth, Address

When you register your SIM under the SIM Registration Act (RA 11934), you must provide accurate personal information—this includes your full legal name, date of birth, and your official or present address. These details help the telecom provider verify that the SIM is linked to a real individual and avoid mismatches during identity checks. The address can be your home or the location where you usually stay, and the provider may cross-verify it against other documents you submit. Getting these correct is important—if the information doesn’t match your ID or other records, your registration may be denied or flagged for further review.

Active TM SIM Number

An active TM SIM number is a mobile line that is already registered, activated, and capable of sending texts, making calls, or using mobile data under the TM (Tambayan) brand of Globe Telecom. TM’s official site notes that all new SIMs sold are in a “deactivated state” and only become fully active once the subscriber completes the SIM registration process through the Globe/TM registration portal.

For existing users, once their SIM is registered and approved, that number transitions from “pending registration” status to active, meaning its services resume or continue without interruption. If a SIM number remains unregistered past the government-mandated deadline, it risks deactivation—or being rendered unusable—even if it was previously active. 

Importance of a Clear Selfie / Photo in SIM Registration

During the SIM registration process, you’ll be required to submit a clear selfie or live photo of yourself so that telecom providers can compare your face with your government-issued ID and confirm your identity. In September 2023, the National Telecommunications Commission (NTC) rolled out a memorandum ordering telcos to adopt live selfies (not stock or edited images) to prevent fraudulent registrations using fake IDs or images.

For your best chance at approval, make sure the selfie is well lit, your face is clearly visible (no obstructions like sunglasses or hats), and matches the appearance in your ID — this helps ensure your registration is processed smoothly and avoids rejection.

Minor Registration: Parent/Guardian Consent & Valid ID

If you’re under 18 and want a SIM card in the Philippines, the SIM Registration Act (RA 11934) requires the registration to be done in the name of your parent or legal guardian, and that the parent/guardian gives written consent for the registration. The parent or guardian must also present a valid government-issued ID during registration to verify their identity, ensuring a responsible adult is legally linked to the SIM. This setup protects minors from misuse of telecommunications services and aligns SIM use with accountability and legal oversight.

Official TM / Globe SIM Registration Link

The official link to register your TM SIM (as well as other Globe / TM SIMs) is, where users can enter their mobile number, receive an OTP, and submit the required personal and identification details to complete registration. ( Additionally, Globe’s main site maintains a registration page that guides users through the same process. ( If you’re already a Globe / TM subscriber, using either of those links ensures you’re using the legitimate portal for SIM registration.

TM Uses Globe’s SIM Registration Platform

TM (Tambayan), being a prepaid brand under Globe Telecom, directs its SIM registration through Globe’s official SIM-registration portal at new.globe.com.ph/simreg, meaning that TM users use the same platform and process as Globe customers. This setup ensures unified compliance with Republic Act 11934 (the SIM Registration Act), so whether your SIM is labeled “TM” or “Globe,” the registration steps—entering your mobile number, submitting valid government-issued ID, uploading a selfie, and confirming your details—are handled under the same system.

How to Register Your TM / Globe SIM Online

To register your TM or Globe SIM online, go to the official registration page (e.g. new.globe.com.ph/simreg) and enter your 10-digit mobile number to get a One Time Pin (OTP) sent via SMS; after you input the OTP to verify your number, you’ll be asked to fill in personal details such as your full name, date of birth, address, gender, and nationality. Next, upload a clear photo of your valid government ID and take a selfie (live photo) to match your face and ID. Agree to the privacy terms and confirm the accuracy of all your entries, then submit the form — you’ll receive a registration reference number as proof upon successful completion. 

Visit the Official Registration Link

To register your TM (or Globe) SIM safely and correctly, head to Globe’s official SIM registration portal at— this is the verified site where you can enter your mobile number, receive an OTP, upload your ID and selfie, and complete the registration procedure. Avoid using links shared on random posts or social media—use only this trusted URL to ensure your data is secure and your registration is valid under the law.

Enter Mobile Number & Verify Via OTP

The first step in registering your TM or Globe SIM online is to enter your 10-digit mobile number into the official registration portal (for example, at new.globe.com.ph/simreg). Once you’ve entered your number and clicked “Register,” you’ll receive a One-Time PIN (OTP) via SMS to that same number—this is used to confirm that you actually own or have access to the SIM. You must enter that OTP within a short timeframe (usually about 5 minutes) because it expires, and only then can you proceed to fill out the rest of the registration (your personal info, ID upload, selfie, etc.). 

Filling Out the Registration Form

Once your TM (or Globe) SIM passes the OTP verification, you’ll be presented with an online registration form where you fill in your full legal name, date of birth, gender, address, and nationality — all crucial for identity verification. Then you’ll choose which valid government-issued ID you’ll use, enter its number, and upload a clear photo (scan or picture) of that ID along with a selfie for facial match checks. After that, you tick checkboxes to confirm the accuracy of your info, agree to privacy and data-use terms, and finally submit — upon which you’ll get a reference number as proof your SIM registration has been filed. 

Uploading a Valid ID and Selfie for SIM Registration

When you reach the part of the SIM registration process where you upload your documents, you’ll need to attach a clear scan or photo of your valid government-issued ID and a live selfie (a real-time photo of your face) that matches the ID. The ID image must be sharp, in good lighting, and fully show your photo, name, and other details — no blurs, obstructions, or crops. The selfie should be taken in a well-lit, plain-background environment, without hats or face coverings, so the system can properly compare it to your ID. Note: The National Telecommunications Commission (NTC) has mandated that the selfie submitted must be a live capture (not a stock or reused image) to help prevent fraudulent registrations.

Review and Submit

Before hitting “Submit,” carefully review every detail you entered — your name, birthday, address, ID type and number, and the uploads — to make sure they match exactly the information on your government-issued ID. Globe’s tm SIM registration guide instructs you to tick a checkbox affirming that all data is accurate and that you accept Globe’s privacy policy and terms. Once you’re confident everything is correct, click Submit to finalize the process; you will then receive a reference or confirmation number on screen, which serves as proof that your registration was successfully filed. 

Wait for Confirmation

After you submit your tm SIM registration, the system will process and verify the information and documents you sent (your ID, selfie, and personal data). Globe indicates that within a short time you’ll receive a text message confirmation on your number letting you know if your registration was successful. If for some reason the confirmation doesn’t arrive, you can revisit the registration portal, input your number again, and see your status or resend the request. 

In-Store Registration Option

If online registration isn’t convenient for you, Globe/TM offers an in-store registration alternative: just go to any Globe store or authorized Globe/TM outlet, bring your valid government-issued ID and other required materials, and a staff member will assist you in completing your tm SIM registration in person. This is useful if you have issues uploading your ID or selfie online, or if you just prefer face-to-face help. The store attendant will guide you through filling out the registration form, verifying your identity, and submitting everything, and you’ll receive confirmation once it’s successfully processed. 

Visiting a TM / Globe Store or Authorized Kiosk

If you prefer face-to-face help or can’t complete tm SIM registration online, you can go to any Globe or TM store (or authorized retail kiosk) and register your SIM in person. Staff there will guide you through filling out the registration form, help you submit a valid government-issued ID, and take or verify a clear selfie so your identity can be matched. They’ll review all your information with you before submitting to make sure everything is correct. After the process, you should receive a confirmation from the system that your registration is accepted, and your SIM becomes fully active once verified.

Bring Valid ID and Active SIM Card for In-Store Registration

When you choose to register your TM or Globe SIM in person at a store or kiosk, you must bring two essential items: your valid government-issued ID (such as passport, driver’s license, PhilID, SSS/GSIS ID, or other ID accepted by the telecom) and the actual SIM card or device containing that SIM. Globe lists several IDs as acceptable for identity verification during in-store registration. The store staff will manually process your registration by filling out the form, verifying your details, and matching your ID to the SIM you hold.

Staff Assistance During In-Store Registration

When you visit a Globe or TM store (or participating kiosk) to register your SIM, the staff there are trained to guide you step by step: they’ll help you fill out the registration form on their system, verify your identity using your valid ID, and assist in capturing or uploading a clear selfie so your face matches your ID. They can explain which IDs are acceptable, check if your data entries match exactly, correct input mistakes before final submission, and answer your questions on the spot — making the process smoother, especially if you’re unfamiliar or facing difficulties. 

How to Check Your SIM Registration Status

To check whether your TM or Globe SIM has been successfully registered, you can text “SIMREG” to 8080 — you should receive a message confirming whether your tm SIM registration is valid. Another option is to go to the registration website new.globe.com.ph/simreg and click “Already registered? Click here to view or edit your details.” Also, the Globe help pages mention that prepaid users will get an SMS notification once their registration is complete. 

Verify Registration Through the Online Portal

You can check your TM or Globe SIM registration status by revisiting the official tm SIM registration website (e.g. new.globe.com.ph/simreg) and looking for the “View or Edit Your Details” link or similar status check option, where you enter your 10-digit mobile number to see if your registration was accepted. If your number was already registered, the portal will display a confirmation or a “registered” badge. If it’s not registered yet, it may prompt you to complete or re-submit the registration steps. 

Contacting TM / Globe Customer Support

If you’re unsure about your tm SIM registration status or run into issues, you can reach out to Globe / TM customer support for help. You can dial 211 from any Globe mobile, 808 from a TM line, or use the landline number (02) 7730-1000, all without extra charges. Alternatively, you can message Globe through their official Facebook Messenger, chat via the GlobeOne app, or visit a nearby Globe / TM store where staff can assist you directly with registration problems or status checks.

Common Issues & How to Fix Them

Many TM/Globe users experience image upload errors during tm SIM registration—selfies or ID photos that are too large, blurry, or in incorrect format often get rejected; users have successfully resolved this by compressing the files to under 2–4 MB, cropping as tightly as possible, and using clear, well-lit shots. Another frequent problem is “details don’t match ID” errors—this usually happens when the name, birthdate, or address you typed doesn’t perfectly match your ID, so double-check every letter and space carefully.

Users also report not getting the OTP (One-Time Pin) due to weak network signal or SMS reception issues—moving to a spot with better signal, restarting the phone, or pressing “Resend OTP” helps. During peak times, the registration portal can lag or crash, so doing the registration during off-peak hours can reduce errors. If nothing works, visiting a Globe/TM store and having staff assist you is a reliable fallback.

OTP Not Received → Restart Phone / Check Network

If you don’t receive the One-Time Pin (OTP) prompt during TM/Globe SIM registration, one of the first things to try is restarting your phone—this can refresh the network connection and clear glitches. Also, make sure your SIM has strong signal bars, as weak or no network prevents the SMS from arriving. Globe’s tm SIM Registration FAQ recommends clicking “Resend OTP” if you haven’t received it yet. If your SIM is inside a modem or router (like for prepaid WiFi), access its SMS inbox via the modem dashboard to retrieve the OTP. 

ID Rejected → Upload Clear, Valid ID

If your ID upload gets rejected during tm SIM registration, it’s often because the image is blurry, poorly lit, cropped, or does not match exactly the information you entered (name, birthdate, address) on the form. To fix this, take a new, sharp, well-lit photo or scan of the front side of a valid, unexpired government ID, making sure all text and photo details are clearly visible. Also ensure the file format (e.g. JPG or PNG) and size meet the portal’s requirements and that your personal details exactly match those on the ID. According to Globe’s tm SIM Registration FAQ, one must make sure the ID and the submitted information “match exactly” to avoid rejection. 

Registration Failed → Retry or Register In-Store

If your tm SIM registration fails—often because of upload errors, mismatched information, or unstable internet—Globe suggests trying again by carefully redoing the process (checking your entries, using better image files, ensuring strong signal). If multiple online attempts still don’t work, the alternative is to visit a Globe/TM store or authorized kiosk, bring your valid ID and SIM card, and complete registration with staff assistance on the spot. 

Privacy & Data Security under the SIM Registration Law

Under Philippine Republic Act No. 11934 and its Implementing Rules and Regulations, privacy and data security are central to how tm SIM registration is handled. The law requires that all personal information submitted—full names, birthdates, addresses, government-issued IDs, selfies, etc.—must be kept absolutely confidential. Disclosure is allowed only under strict conditions: with the subscriber’s consent, upon court order, or when required by law in relation to criminal investigations.

Telcos are mandated to implement physical, technical, and organizational security controls to protect personal data throughout its lifecycle, from collection to storage and eventual deletion. They must also comply with the Data Privacy Act of 2012, undergo privacy impact assessments, and meet cybersecurity standards laid out by both the National Telecommunications Commission (NTC) and the National Privacy Commission (NPC). To enhance integrity, Globe has upgraded its registration system with technologies like Optical Character Recognition (OCR) to match data from the ID to what registrants submit, and live selfie verification to help prevent fraudulent or fake registrations. 

Data Collected for Legal Verification Only

Under the tm SIM Registration Act (RA 11934) and its implementing rules, the personal details you submit—such as your full name, birthdate, address, gender, valid ID and selfie—are collected exclusively for legal verification and compliance purposes with the law. Your information is kept strictly confidential and may only be disclosed in limited, legally defined scenarios: for example, if required by court order, law enforcement investigating a crime linked to a SIM, or with your direct consent. The law also demands that telcos apply strong security measures to protect your data and limit its use solely to registration, activation, and SIM deactivation processes—not for marketing or unrelated third-party sharing.

Information Stored Securely Under Globe’s Privacy Policy

Globe Telecom’s privacy policy states that all personal information collected — including names, birth dates, addresses, government-issued IDs, and selfies during tm SIM registration — is processed in line with the Data Privacy Act of 2012 and is used only for purposes like identity verification, service delivery, account administration, and regulatory compliance. Globe commits to placing physical, technical, and organizational safeguards — such as encryption of data in transit and storage, access controls on internal systems, and strict confidentiality requirements for employees and contractors — to protect against unauthorized access, alteration, disclosure, or destruction.

The company also employs advanced technology, e.g. Optical Character Recognition (OCR) for text matching and secure live-photo capture, to ensure the integrity of the registration process. Furthermore, Globe limits how and when personal data can be disclosed — only with the individual’s consent, by court order, or as legally required — and allows users to manage consent preferences via the GlobeOne app’s privacy dashboard. 

Support & Help for TM / Globe SIM Registration

If you run into any issues or have questions during the tm SIM registration process, Globe provides a dedicated SIM Registration Help & Support page with answers to frequently asked questions, step-by-step guides, and troubleshooting tips. You can also contact Globe’s customer service via the GlobeOne app’s help section, send messages through Globe’s official Facebook or Messenger channels, or visit a Globe / TM store for face-to-face assistance.For business-related or prepaid corporate SIMs, Globe offers support via specific emails or hotlines (e.g., (02) 7730-1288) to handle more complex registration concerns. 

📞 Call 211 (From TM Mobile)

If you’re using a TM SIM, you can reach Globe’s customer support by dialing 211 — this line is free when called from a Globe mobile number, including TM lines. Once connected, you’ll be guided through an automated menu where you can select options specific to your concern—be it tm SIM registration support, billing inquiries, or network issues. For TM users specifically, note that their equivalent hotline is 808 (from a TM mobile), but 211 still works as part of Globe’s unified support system. 

Important Reminder

Always use only the official registration links (like Globe’s new.globe.com.ph/simreg) or visit authorized Globe / TM stores—avoid clicking links from emails, social media posts, or third-party sites to prevent scam attempts. Be sure that your personal information exactly matches what’s on your government ID—any mismatch (even a typo or different format) can cause your registration to be rejected. Keep your reference number or confirmation SMS after successful registration, as it serves as proof and may be needed for future verification or support issues. 

Registration Is Free of Charge

Yes — registering your TM (or Globe) SIM card under Republic Act No. 11934 does not cost you anything; Globe explicitly states that tm SIM registration is a free service offered to all its customers. This ensures that cost is not a barrier for compliance, and no hidden fees or charges should be applied for entering your personal details, uploading your ID, or completing the verification steps.

Never Share OTP or ID Photo

Always keep your OTP (One-Time Pin) and ID photo private — Globe explicitly warns that both the company and legitimate institutions will never ask you to share your OTP with anyone else. Scammers often create fake SIM-registration links or pose as representatives to trick users into handing over their sensitive information or verification codes; once they have your OTP or ID image, they could impersonate you, hijack your accounts, or commit identity theft. Avoid clicking unfamiliar registration links and only input your personal details and upload your documents through official channels like the Globe tm SIM registration portal or GlobeOne app.

Always Use the Official Globe/TM Registration Website

To protect yourself from phishing and fraud, always register your TM or Globe SIM using the official registration page—for example, globe.com.ph/register-sim-card or new.globe.com.ph/simreg—and never through random links sent via SMS or social media. Using the legitimate site ensures your personal data (name, ID, selfie) goes through the proper, secure process as mandated by law and reduces the risk of handing your sensitive information to malicious parties.

Frequently Asked Questions